🌍 Globaluxe 24/7 Customer Support Policy

At Globaluxe, our customers come first — wherever you are in the world, we’re here to help. We’re proud to offer round-the-clock customer support (24 hours a day, 7 days a week) to ensure your shopping experience is seamless from checkout to delivery.

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🕒 1. Support Availability

Globaluxe’s Customer Support operates 24 hours a day, 7 days a week, including weekends and public holidays.
Our dedicated team is available through the following channels:

• Email Support: support@globaluxe.com (Average response time: within 12 hours)

• Live Chat: Available directly on our website 24/7

• Social Media Support: Responses via Instagram, Facebook, and X (formerly Twitter) within 24 hours

• Help Center: Self-service articles and FAQs are available anytime at globaluxe.com/help

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💬 2. Scope of Support

Our team is here to assist you with:

• Order status and tracking updates

• Product information and sizing guidance

• Payment and billing inquiries

• Shipping and customs assistance

• Returns, refunds, and exchanges

• Technical issues with your account or website access

Please note: Globaluxe does not provide phone support at this time. We prioritize written communication to ensure accurate, trackable, and efficient service across time zones.

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🌐 3. Response Time Commitments

We aim to respond to every inquiry promptly and efficiently: