📄 Globaluxe – Frequently Asked Questions (FAQ)


1. What is Globaluxe?

Globaluxe is an international online store offering high-quality products from trusted global suppliers. We use a dropshipping model to deliver items directly to customers worldwide.

2. Where do you ship from?

We ship from our network of international suppliers located in the U.S., Europe, and Asia. This allows us to offer a wide variety of products at competitive prices.

3. How long does shipping take?

Delivery times vary depending on your location:

  • 7–15 business days: Standard domestic/international items

  • 10–20 business days: Global international shipping
    High-demand seasons or customs delays may extend delivery.

4. How can I track my order?

Once your order is processed, you will receive an email with a tracking number.
You can track your shipment through the link provided in the email.

5. Why is my order arriving in multiple packages?

If your order contains multiple items, they may ship from different warehouses or suppliers.
This helps us deliver items to you faster.

6. Do you accept returns?

Yes! You can request a return within 30 days of receiving your order.
Items must be unused, in original packaging, and in resale condition.

7. How do I request a refund or return?

Email us at support@globaluxe.com with your order number and reason for return.
Our team will guide you through the process.

8. What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, contact us within 7 days with photos.
We will replace the item or issue a refund.

9. What payment methods do you accept?

We accept major payment methods, including:

  • Credit/Debit Cards

  • PayPal

  • Secure online payment gateways

10. Can I change or cancel my order?

Orders can only be changed or canceled within 12 hours of purchase.
After processing begins, we cannot modify the order.

11. Do you offer worldwide shipping?

Yes, Globaluxe ships to most countries around the world.

12. Are my payments secure?

Absolutely. All payments are processed through encrypted and secure payment gateways.
We never store your credit card information.

13. What if my order is delayed?

Delays can occur due to customs, weather, or peak seasons.
If your order is significantly delayed, contact us and we’ll assist promptly.

14. How do I contact customer support?

You can reach us at:
📧 support@globaluxe.com
We typically respond within 24–48 hours.